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Posted: Tuesday, 24 January 2017, 16:25

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Riverbed® is the leader in application performance infrastructure, delivering the most complete platform for the hybrid enterprise to ensure applications perform as expected, data is always available when needed, and performance issues can be proactively detected and resolved before impacting business performance. Riverbed is trusted by the world’s best brands for the delivery of superior application performance for their globally connected enterprises. Riverbed’s 26,000+ customers include 97% of the Fortune 100 and 98% of the Forbes Global100.
Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.
Why Riverbed Technology?
If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.

About this Position:
To deliver high quality 3rd level technical support, documentation and assistance to Riverbeds (fomer Aternity’s) worldwide customers, partners, and internal teams by:
• Effectively performing troubleshooting and diagnostic analysis of support cases (using log analysis, remote sessions, in-lab reproductions & collaboration with R&D) while methodically documenting details for each case record.
• Managing cases with responsibility for gathering information and collaborating with R&D towards a prompt resolution and prevention of similar future cases.
• Authoring and maintaining internal knowledge base articles.
• Training and guiding Technical Support Engineers in areas of product knowledge & troubleshooting techniques.
• Deploying, Managing and Monitoring Beta releases and providing feedback to R&D.
Required Technical Skills and Experience:
• Minimum 2 years of 3rd level technical support of an Enterprise SW product, including analysis/troubleshooting
• Experience in troubleshooting Microsoft Windows internals is an advantage.
• Experience in troubleshooting Server/DB-based applications is an advantage.
• Software programming knowledge is an advantage.
• Technology experience in the following is an advantage: SQL, Web (HTML/JS/etc.), virtualization (Citrix/VMware), Security.

Required Non-Technical Skills and Experience:
• Strong analytical and problem solving skills.
• Strong professional communication skills in English (written and verbal).
• Reliable, organized, detail-oriented, independent and self-motivated individual
• Self-Managed individual, able to prioritize and manage time effectively.
• Good end-to-end system view
• Strong interpersonal skills.
• Team Player.
Education
Bachelor of Computer Sciences degree or equivalent is an advantage
Please apply at https://international-riverbed.icims.com/jobs/3583/operations-technical-support-engineering/job?mode=view
Learn more at www.riverbed.com.

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

• Location: hod hasharon, Tel Aviv

• Post ID: 3092417 israel
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