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Posted: Friday, 23 December 2016, 13:10

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Job Locations Israel -Hod Hasharon
Riverbed is a market leader recognized for delivering solutions that work as advertised. We pioneered WAN Optimization with SteelHead and have led the market we created for all of the past 12 years. Today, we have over 28,000 customers, including 97% of the Fortune 100 and 98% of the Forbes Global 100. With the Riverbed Application Performance Platform, we provide integrated solutions for the interrelated challenges of hybrid enterprises in the cloud era. Our solutions for SD-WAN, for visibility across the hybrid enterprise, and for software-defining the edge enable companies to deploy and manage network services, applications, monitoring capabilities, and branch IT as intuitively as downloading apps onto your smart phone and as instantly as spinning up compute and storage resources into a public cloud.
Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe
About this Position:
To deliver high quality 3rd level technical support, documentation and assistance to Riverbeds (fomer Aternity’s) worldwide customers, partners, and internal teams by:
• Effectively performing troubleshooting and diagnostic analysis of support cases (using log analysis, remote sessions, in-lab reproductions & collaboration with R&D) while methodically documenting details for each case record.
• Managing cases with responsibility for gathering information and collaborating with R&D towards a prompt resolution and prevention of similar future cases.
• Authoring and maintaining internal knowledge base articles.
• Training and guiding Technical Support Engineers in areas of product knowledge & troubleshooting techniques.
• Deploying, Managing and Monitoring Beta releases and providing feedback to R&D.
Required Technical Skills and Experience:
• Minimum 2 years of 3rd level technical support of an Enterprise SW product, including analysis/troubleshooting
• Experience in troubleshooting Microsoft Windows internals is an advantage.
• Experience in troubleshooting Server/DB-based applications is an advantage.
• Software programming knowledge is an advantage.
• Technology experience in the following is an advantage: SQL, Web (HTML/JS/etc.), virtualization (Citrix/VMware), Security.

Required Non-Technical Skills and Experience:
• Strong analytical and problem solving skills.
• Strong professional communication skills in English (written and verbal).
• Reliable, organized, detail-oriented, independent and self-motivated individual
• Self-Managed individual, able to prioritize and manage time effectively.
• Good end-to-end system view
• Strong interpersonal skills.
• Team Player.
Education
Bachelor of Computer Sciences degree or equivalent is an advantage
Please apply at https://international-riverbed.icims.com/jobs/3583/operations-technical-support-engineering/job?mode=view
Why Riverbed Technology?
If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.

Learn more at www.riverbed.com.

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

• Location: Israel-Hod Hasharon, Tel Aviv

• Post ID: 3058762 israel
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