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Posted: Friday, 23 December 2016, 13:11

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Job Locations Israel -Hod Hasharon
Riverbed is a market leader recognized for delivering solutions that work as advertised. We pioneered WAN Optimization with SteelHead and have led the market we created for all of the past 12 years. Today, we have over 28,000 customers, including 97% of the Fortune 100 and 98% of the Forbes Global 100. With the Riverbed Application Performance Platform, we provide integrated solutions for the interrelated challenges of hybrid enterprises in the cltoud era. Our solutions for SD-WAN, for visibility across the hybrid enterprise, and for software-defining the edge enable companies to deploy and manage network services, applications, monitoring capabilities, and branch IT as intuitively as downloading apps onto your smart phone and as instantly as spinning up compute and storage resources into a public cloud.

Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe
About this Position:
Knowledge: A seasoned and experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in an efficient and timely manner. This job is the fully qualified, career-oriented, mid-level
position.

Job Duties: Works on issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives
• Focus on rapid identification and resolution of customer issues.
• Answer questions and perform initial triage on problem reports via phone, web, and email.
• Document each customer interaction using SFDC
• Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA).
• Maintain a ticket backlog of < 30 cases with no tickets untouched older than 7 days.
• Knowledge-base contribution of published articles based on customer cases’ experience
Experience: Typically requires a minimum of 2 years of related experience. Sustainable performance above and beyond the above listed requirements
• Experience with troubleshooting Microsoft Windows software deployment at an enterprise level.
• Experience in supporting database-based applications (Oracle 11 (preferred), intermediate SQL, simple database administration).
• Experience with conducting and communicating root cause analysis.
Please apply at https://international-riverbed.icims.com/jobs/3591/escalation-support-engineer/job?mode=view
Why Riverbed Technology?
If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed. We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.

Learn more at www.riverbed.com.

Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

• Location: Israel-Hod Hasharon, Tel Aviv

• Post ID: 3058792 israel
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